Refund policy

Ease.y Earth Returns & Cancellation Policy

Sensory Method Pty Ltd trading as Ease.y Earth
ABN: 12684980873
Email: hello@easeyearth.com

We want you to feel confident about every order. If something’s not right, we’ll make it easy.

30-Day Money-Back Guarantee (First Order)

If you’re not happy with your first order, we’ll refund your eligible purchase within 30 days of delivery.

Important details:

  • Applies only to your first one-time purchase of one single pack (80 sheets) made at www.easeyearth.com
  • Bundles, multi-packs and subscriptions are not covered.
  • Email hello@easeyearth.com with your order number and the email used at checkout to start a claim.
  • Refunds only apply to purchases made directly from our store.

Standard 30-Day Returns

You have 30 days after receiving your item to request a return.

Eligibility

  • Items must be unopened, unused, with tags, and in their original packaging with full contents.
  • A receipt or proof of purchase is required.
  • Items sent back without first emailing us will not be accepted.

Process

  1. Email hello@easeyearth.com with your order number, email used at checkout, and desired outcome.
  2. If approved, we’ll provide the return address and instructions.
  3. Return postage is the customer’s responsibility unless we sent a faulty/incorrect item.

Damages & Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, email us within 7 days at hello@easeyearth.com with your order number, details, and photos. We’ll arrange a replacement or solution quickly.

Subscriptions

You can pause, skip, reschedule, or cancel anytime in your account.

  • Orders already charged or dispatched cannot be cancelled, but we’ll stop future renewals.
  • Subscription products must be returned unopened and unused to be eligible.
  • If your subscription order included free shipping, a $9 fee may be deducted from refunds to cover delivery.

Unclaimed or Refused Parcels

If a parcel is returned as unclaimed or refused:

  • We can reship once postage is paid again, or issue store credit.
  • Refund requests may have a $9 handling fee deducted.

Incorrect Orders

  • If you ordered incorrectly and the order hasn’t shipped, we’ll update it.
  • If it’s already shipped, items must be returned unopened within 30 days, and return postage is at your cost.
  • If we sent the wrong item, email us with photos and we’ll correct it at no cost.

Pre-Orders

  • Full payment is required at checkout.
  • Estimated delivery dates may change due to unforeseen delays.
  • Mixed orders (pre-order + in-stock) ship together unless ordered separately.
  • Product details may be updated prior to release. Significant changes will be communicated.
  • Pre-orders can be cancelled for a full refund before dispatch. Once dispatched, our standard returns apply.

Exchanges

The fastest way to swap an item is to return it (if eligible) and place a new order once approved.

Exceptions / Non-Returnable Items

  • Perishables, custom or personalised items, hazardous materials, flammable liquids/gases.
  • Gift cards and sale items are non-returnable.

Refunds

  • Once your return is received and inspected, we’ll confirm by email.
  • Approved refunds are processed back to your original payment method within 10 business days.
  • Bank/credit card processing may take additional time.
  • If more than 15 business days pass after approval, contact hello@easeyearth.com

EU Cooling-Off Period

For EU orders, you may cancel/return within 14 days for any reason. Items must be unused, with tags and original packaging, and proof of purchase provided.

Clear Use & Care Information

DishDrawers & Sensitive Appliances

If you’re using Fisher & Paykel DishDrawers or other high-tech dishwashers, please carefully follow our instructions and do not use more than the recommended amount. Over-sudsing can cause problems with these machines and voids our return policy for “faults” caused by misuse.

Packaging & Condition on Return

  • Please return items in a parcel bag or sturdy box.
  • If possible, reuse the original shipping box/bag.
  • If products arrive back to us taped, damaged, or incomplete, we may not be able to process your refund or credit.
  • We strongly recommend a tracked service for returns.

Questions? We’re here to help: hello@easeyearth.com